1. Introduction

This Payment Policy outlines the various payment methods accepted by Craftco Ltd, trading as Giant Bear, and our terms and conditions related to transactions.

2. Accepted Payment Methods

We accept the following payment methods:

Major credit and debit cards including Visa, MasterCard, and American Express.
PayPal
Bank Transfer (details provided upon request).
Klarna

3. Transaction Security

All transactions made through our website, www.giant-bears.co.uk, are secured with SSL encryption to ensure your personal and payment details remain confidential and protected from unauthorised access.

4. Pricing

All prices are listed in GBP (£). While we strive to display accurate price information, occasionally there may be inadvertent price inaccuracies, typographical errors, or outdated prices. In the event of a discrepancy, we reserve the right to adjust prices accordingly and will inform customers before finalizing the transaction.

5. Payment Verification

For the security of our customers and to prevent fraudulent transactions, all payments are subject to verification. If there's an issue with verifying a payment, we will contact the customer using the provided details, which may cause a slight delay in order processing.

6. VAT & Other Charges

All prices on our website include Value Added Tax (VAT) where applicable. Any additional charges like customs duties or local taxes are the responsibility of the customer.

7. Payment Failures

If a payment is declined or fails for any reason, an email will be sent to the provided email address (sales@giant-bears.co.uk) with a notification of the payment issue. Orders will not be dispatched until payment is successfully processed.

8. Refunds & Returns

Please refer to our Return and Refund Policy for details about refunds. Refunds will be processed to the original payment method unless otherwise agreed upon.

9. Payment Information Storage

For your security and to comply with GDPR regulations, we do not store sensitive payment information on our servers. All payment processes are managed by our trusted third-party payment processors.

10. Changes to Payment Policy

We reserve the right to update or alter this Payment Policy at any time. Changes will be communicated on our website, and by continuing to use our services after changes are posted, you agree to the revised policy.

11. Contact Us

For any queries related to payments, please email us at sales@giant-bears.co.uk or refer to our Contact Us page for other methods of communication.

This Payment Policy is intended to provide clarity and transparency for our valued customers. We appreciate your business and are dedicated to ensuring a secure and hassle-free shopping experience.