1. Introduction:

At Craftco Ltd, we strive to offer top-quality products and hope you love what you've ordered. If for any reason you're not fully satisfied, our return and refund policy will assist you.

2. Return Period:

2.1. Items must be returned within 14 days of the delivery date.

3. Return Conditions:

3.1. To be eligible for a return, your item must be unused, free from dirt, dust, or damage, and in the same package and condition that you received it.

3.2. If your return passes our inspection, you may receive an exchange, store credit, or a refund.

3.3. Please note, items marked as "final sale" or "promotional" cannot be returned.

3.4. Bespoke or made to order items cannot be returned.

3.5. Returns are subject to a 25% restocking fee.

4. Return Instructions:

4.1. To initiate a return, please contact our customer service team using our Contact Us page. They will provide you with a return address and further guidance.

4.2. You are responsible for packaging the return product safely and securely.

5. Shipping Returns:

5.1. You are responsible for return shipping costs.

5.2. We strongly recommend using a trackable and insured shipping service. Craftco Ltd is not responsible for any lost or damaged returns.

6. Refunds:

6.1. Once we receive and inspect your return, we will notify you about the approval or rejection of your refund.

6.2. If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within 10 working days.

6.3. Please note, original shipping costs are not refundable.

7. Faulty or Damaged Products:

7.1. In the unfortunate event of receiving a damaged or faulty item, you must notify us within 24 hours of the delivery of goods.

8. Exchanges:

8.1. If you wish to exchange an item for a different size or colour, please return your unwanted item and place a new order.

8.2. You must follow the standard returns process.

9. Delays in Receiving Refunds:

9.1. If you haven’t received a refund yet, check your bank account again, then contact your credit card company or bank. It may take some time for the refund to be officially posted.

10. Contact Us:

10.1. For any questions regarding our return and refund policy, please contact us at 7 Villa Road, Birmingham, B19 1BH or through our Contact Us page.